Hotel solutions
Drive your Retail Excellence.
Smice successfully supports Hospitality Management in its objective to respect standards and improve the customer experience.
Identify your issues and define your standards.
Our team of experts can help you design your standards and evaluation models.
Talk to an account manager for a free audit of your situation.
Tailor-made assessment methods and tools
Smice applies its methods and tools to each of its customers.
More than 8,000 mystery shoppers in Europe to evaluate your customer journeys.
An easy-to-use app to launch unlimited audits and self-evaluations at any time.
A full-featured app for easy documentation of field observations.
Analysis tools to understand your results
Analyze your study results in real time via our web services and mobile application.
Easily create dashboards based on the results of your mystery visits and internal audits.
Debrief your teams with pleasure, thanks to PDF reports that are instantly formatted.
Automatically receive your PDF reports and a summary of the past week.
Harmonize your brand across all your hotels
We generate automated action plans to help your teams harmonize your brand.
Like 100% of our customers, improve and harmonize your quality and customer experience standards across all your hotels.
Maud Pageaux
Communication and digital projects specialist
Smice allows us to test things out, via the app, which is a tool that adapts to the customer's needs and is easy to use. It's also an educational tool, a veritable document base that has become our reference for onboarding and training new employees.
Talk to Noémie, Smice's hospitality account manager for the past 14 years.
SMICE
Drive your retail excellence
01 88 89 88 89
contact@smice.com
