Solution for restaurants

Drive your Retail Excellence.

Smice successfully supports foodservice operators in their efforts to comply with standards and improve the customer experience.

Identify your issues and define your standards.

Our team of experts can help you design your standards and evaluation models.

Talk to an account manager for a free audit of your situation.

Customized, personalized assessment methods

Smice designs personalized assessment methods for each of its customers.
More than 8,000 mystery shoppers in Europe to evaluate your customer journeys.
An easy-to-use app to launch unlimited audits and self-evaluations at any time.
A full-featured app for easy documentation of field observations.

Analysis tools to understand your results

Analyze your study results in real time via our web services and mobile application.
Easily create dashboards based on the results of your mystery visits and internal audits.
Debrief your teams with pleasure, thanks to PDF reports that are instantly formatted.
Automatically receive your PDF reports and a summary of the past week.

Harmonize your brand across all your restaurants

We generate automated action plans to help your teams harmonize your brand.

Like 100% of our customers, improve and harmonize your quality and customer experience standards across all your restaurants.

Richard Vaillant

Chief Executive

Mystery visits carried out by Smice provide an objective view of areas for improvement.
It's a third party's point of view, providing the necessary hindsight to identify non-conformities. When you're involved in day-to-day operations, you lose sight of certain things.

Talk to Gaëlle, Smice's catering account manager for the past 9 years.

SMICE

Drive your retail excellence

01 88 89 88 89

contact@smice.com

58 rue de Nanterre - 92600 Asnière-sur-Seine - France

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