The customer experience measurement and improvement platform
Measure the customer experience at your points of sale
Discover advanced features to help you and your staff easily carry out internal audits and evaluate your customer experience through mystery visits!
Become a mystery shopper
Rejoignez notre communauté de Smiceur via notre application mobile et plongez dans le monde de l’expérience client.
> En savoir plus <
The customer experience measurement and improvement platform
Measure the customer experience at your points of sale
Discover advanced features to help you and your staff easily carry out internal audits and evaluate your customer experience through mystery visits!
Become a mystery shopper
Rejoignez notre communauté de Smiceur via notre application mobile et plongez dans le monde de l’expérience client.
> En savoir plus <
An easy-to-use app for personalized audits and an intelligent platform for analyzing and improving customer experience
Mystery shoppers who regularly regularly to assess the quality of your customer journeys.
Your employees self-assess to ensure that your compliance with your company's standards
Our goal
High-value-added tools that
adapt
to the needs of your
quality program
The Smice App
- Briefing, photo-taking, commentary, geolocation, conditional connections...
- Mystery visits and audits are prepared right from the app, thanks to useful briefings and memos.
- The user (mystery shopper and smiceur) can ask the Smice team questions at any time.
"The Smice App is very easy to use, and extremely practical for internal audits.
Richard Vaillant , Network Manager at Pokawa
Our platform for
designing your audits and mystery shopping campaigns
- Design of questionnaires, briefings, scenarios, proposals, alerts,.....
- Create customized dashboards to analyze results in real time
- Implementation of the action plan module for transform audits into corrective actions
THE team
We'll help you define and refine your needs, run your workshops, optimize your quality repository, and get to grips with the tools ...
Customer feedback
Richard Vaillant
Chief Executive
"The mystery shopping carried out by Smice provides an objective view of the areas for improvement. This is the point of view of a third party that provides the necessary hindsight to identify non-conformities. When you're in operations on a daily basis, you don't see certain things."
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