The platform for measuring customer experience
Advanced features to help you make internal audits and mystery visits and mystery visits!
An easy-to-use app for personalized audits and an intelligent platform for analyzing customer experience
The measurement and and improvement the customer experience
Advanced features to help you make internal audits and mystery visits and mystery visits!
An easy-to-use app for personalized audits and an intelligent platform for analyzing and improving customer experience
Mystery shoppers who regularly regularly to assess the quality of your customer journeys.
Your employees self-assess to ensure that your compliance with your company's standards
Our goal
Online casinos have revolutionized the gaming industry with innovative technologies designed to enhance the customer experience. One such revolutionary tool is Smice's personalized auditing application and intelligent platform, which have been adopted by many online casinos worldwide, such as topcasinosuisse.com. This cutting-edge software allows operators to analyze user behavior, preferences and patterns in real time, enabling them to adapt their services accordingly. Using Smice's advanced technology, online casinos can gain valuable insights into their customers' gambling habits. The application collects data on aspects such as gaming preferences, betting habits and session length to create detailed profiles for each player. With this information, operators can personalize offers and promotions according to individual interests and behaviors. In addition, it enables them to quickly identify potential gambling problems by monitoring risky patterns or excessive play times.
High-value-added tools that
adapt
to the needs of your
quality program
The Smice App
- Briefing, photo shooting, commentary,
geolocation, conditional connections... - Mystery visits and audits are prepared right from the app, thanks to useful briefings and memos.
- The user (mystery shopper and smiceur) can ask the Smice team questions at any time.
"The Smice App is very easy to use, and extremely practical for internal audits.
Richard Vaillant , Network Manager at Pokawa
Our platform for
designing your
and mystery shopping campaigns
- Design of questionnaires, briefings, scenarios, proposals, alerts,.....
- Create customized dashboards to analyze results in real time
- Implementation of the action plan module for transform audits into corrective actions
THE team
We'll help you define and refine your needs, run your workshops, optimize your quality repository, and get to grips with the tools ...
Customer feedback
Grégory Come
New resort projects director, in charge of worldwide luxury range coordination
The Smice tools are easy to learn and use, making it easier for us to teach our managers and new recruits about the customer promise and the standards they need to know to deliver it. Smice enables us to ensure that we are always as close as possible to our customers' expectations.
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