Measure your quality standards to improve your operational excellence
Mystery shopping
With our mystery shoppers, regularly analyze the quality of your customer journeys and benefit from the proven experience of our smicers.
Application and audit platform
You and your staff can benefit from value-added self-assessment tools to guarantee your quality standards.
They already trust SMICE
Laurence Gégou
Retail Director
"After comparing Smice's offering to several other providers, Smice proved to be much more connected and modern with the necessary flexibility demanded by the retail sector while minimizing constraints and frustration as much as possible."
Maud Pageaux
Communication and digital projects specialist
"We needed to simplify the "compliance check" principle in resort. And thanks to the Smice solution, we were able to develop the Smice app and the consultation of results on the Smice+ platform according to our needs. We particularly appreciate the customizable dashboards that have arrived more recently and which help us to easily manage the reporting of non-conformities."
How does the SMICE method work?
High-value-added tools tailored to the needs of your quality program
The Smice App
- Briefings, photos, comments, geolocation, conditional connections...
- Mystery visits and audits are prepared right from the app, thanks to useful briefings and memos.
- The user (mystery shopper and smiceur) can ask the Smice team questions at any time.
"The Smice App is very easy to use, and extremely practical for carrying out internal audits.
Richard Vaillant , Network Manager at Pokawa
Our platform for designing audit and mystery visit campaigns
- Design of questionnaires, briefings, scenarios, proposals, alerts,.....
- Create customized dashboards to analyze results in real time
- Implementation of the action plan module to transform audits into corrective actions