Mystery shopping for Commerce et Service

Helping you stay one step ahead

To help you stay competitive in an extremely competitive sector, we put our solutions and expertise at your disposal to evaluate your stores or services.
Check the conformity of your standards and the quality of your customer experience within your store.

Our mystery shoppers check your customer reception, checkout procedures, the role of your in-store advisors, the cleanliness of your shelves and the availability of your sales staff.

Measure compliance with your standards

Evaluate the compliance of your businesses with mystery visits

Assess the conformity of your standards with our mystery visits, which measure all the criteria of your standards.
The overall cleanliness of your stores, the way your staff welcome customers, the clarity of your signage, the checkout process - everything is measured and checked exhaustively and objectively.

Scored reports enable you to rank your stores nationwide and quickly implement effective action plans.

EVALUATE YOUR CUSTOMER EXPERIENCE

Evaluate the customer experience in your stores

The musical and lighting ambience, the quality of the sales staff's welcome, the ease of obtaining clear information, product knowledge and the cleanliness of the shelves are all criteria that contribute to a good or bad customer experience in a store.

Rely on the rich verbatims of our field experts to identify areas for improvement in the customer journey.

Thanks to the Smice App

Your employees can carry out tailor-made internal audits

Self-assessments to involve your in your quality approach

Hygiene audits to constantly ensure that sales outlets are irreproachable

Checklists to ensure your outlet openings go smoothly! smoothly!

Example of functions

Customized dashboards

Easily create dashboards based on the results of your mystery visits and internal audits.

Detailed PDF reports

PDF reports showing overall mission score, as well as scores by sequence, job, theme, etc.

Customized alerts

Every Monday morning you will receive an email containing the most important news of the past week.

Picture walls

Display all photos taken during audits on filtered and organized image walls.

Cross-tabulation

Create a multitude of saved tables by cross-referencing all your program parameters

Questions to our smiceurs

You can ask us a question about the report as a whole or about a specific issue.

Case studies

SFR conducts mystery shopping

In order to improve the customer experience at the point of sale, SFR wanted to carry out mystery surveys in its stores to measure the quality of service, welcome and sales talk.

Is the Internet offer spontaneously prescribed? Are needs correctly identified?