Measure the correct application of your standards in your physical and online stores, thanks to better knowledge of the field.
Assess compliance with your brand universe and codes with our field experts, based on a pre-established scenario.
Trigger the necessary action plans based on objective, scored measurements.
Measure the quality of your customer experience across all your distribution channels. Whether in department stores, multi-brand chains or your own brand boutiques, check the quality of your overall experience with the help of our mystery shopper feedback.
Evaluate customer satisfaction via your multi-channel journey by testing online orders and in-store withdrawals.
Easily create dashboards based on the results of your mystery visits and internal audits.
Display all your results in the forms that suit you best: graphs, donuts, curves, images, tables,....and cross-reference your data with over 1000 possible combinations!
PDF reports showing overall mission score, as well as scores by sequence, job, theme, etc.
These PDF reports show the overall score for the mission, as well as scores by sequence, job, theme, etc.
It also includes all the answers to the questions, as well as the photos that were taken.
You get the full report for each visit, but we also make other, more specific report formats available:
Good to know : from the platform, you can ask us a question about the report as a whole or about a specific issue. The Smice team will get back to you within 24 hours.
What's more, all these visit reports have a "send to" link to disseminate the information to each stakeholder.
Every Monday morning you will receive an email containing the most important news of the past week.
Every Monday morning you will receive an email containing
the most important news of the past week:
It's up to you to decide what information you want to include in the email!
If any points of sale drop out, you'll be alerted immediately
Display all photos taken during audits on filtered and organized image walls.
Thanks to numerous filters, you can create your own walls of images based on a theme, a sequence, a region, a criterion... so you can easily visualize the good and less good practices on the subjects that interest you.
You can save your filters and name your lists, and also integrate these lists into your dashboards.
Create a multitude of saved tables by cross-referencing all your program parameters
Cross-reference your results in all directions to extract the gist and understand them easily.
Scenario scores by store, by sequence, sequences cross-referenced with themes, criteria, store groups...
We're not going to list all 1,000 combinations ;)
You can ask us a question about the report as a whole or about a specific issue.
That's why we've set up a way for you to ask us questions about an answer to your audit. Either we can answer directly, or we need to ask the smiceur who carried out your audit.
Either way, you'll get an answer, and if we're wrong, we'll change the answer (of course ; )).
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