Become a smiceur
OUR CUSTOMERS' EXPERIENCE IS OUR PRIORITY.
Joining Smice means diving into the world of experience.
What do we do?
We help our clients to ensure that their customers enjoy an experience worthy of their expectations. Our sectors of activity are :
- shops/services ;
- cosmetics ;
- distribution ;
- hospitality ;
- leisure / tourism ;
- catering ;
- transport.
To achieve this, we recruit the very best
To achieve this, we recruit the very best
Expertise
We are committed to our customers, and we keep our promises, so you must do the same.
If you like one of our sector-specific areas of expertise, if you really want to help a brand improve its service, that's already a very good point.
Framing
Because every detail counts, every expectation of our customers must be informed, understood and analyzed, because YOU are the customer.
To achieve this, we carry out Mystery Shopping tests and train you in our tools.
How does it work?
To get started, you need to register on our App.
Once you've registered and filled in your details, we'll offer you a mystery visit.
This "test" mission is an opportunity for us to check your written expression, your spelling, your common sense and your seriousness.
It's also a good way for you to understand our expectations and experience a mystery visit.
Once you've completed this test assignment, if we consider it satisfactory, you'll have the GREAT privilege of joining our closed club of Smice field experts!
If you would like to find out more
The Club!
All you have to do is be alert and reactive, and soon you'll be our customers' experience!
To facilitate the allocation of assignments and avoid any feeling of injustice, we have developed a system of random selection by geographical area, filtered by specific criteria (age, overall score, experience, etc.).
We're fair with our customers, and we want to be fair with you too.
Feedback from our field experts
The mission managers are adorable and very efficient. No worries about refunds.
I'm very proud to be a mystery shopper.
The missions
Rest assured, our research focuses more on the values of our mystery shoppers (serious, reliable, human) than on expertise in our world.
However, a good knowledge of our customers' world is a real plus for certain missions.
Our missions are ultra-calibrated not only for our customers, but also for you. Our application must never leave your side, as it contains all the information you need to ensure that the mission runs smoothly.
We provide you with a clear, easy-to-read briefing, outlining the context, challenges and constraints of the visit. It is updated instantly in the event of any last-minute changes.
After reading the briefing, we provide you with a memo of the key points to remember in order to successfully complete your assignment.
For any clarification or doubt, our operational managers are available by telephone and e-mail, 5/7 d from 9 am to 6 pm, to answer all your questions.
At the end of an assignment, you will be evaluated on the quality of your reporting and your compliance with deadlines, with the aim of helping you to improve continuously.
Would you like to become a Smiceur?
Becoming a Smiceur is above all a state of mind, a team, and a desire to be of service to our customers, which is why we surround ourselves with the best in their field, with a smile and a desire to do well.
To move forward with your application, you need to download our Smice application, register and complete a test visit. We'll get back to you to let you know if your application has been successful.
If you'd like to find out more about Smice, you can also visit our blog to learn more about our methods and expertise.
To help you smicer, we answer your most frequently asked questions.
Missions sent to you by e-mail disappear from your proposed missions once assigned.
At Smice, visits are assigned within an average of 24 hours after proposals are sent, but sometimes more quickly in urgent cases. When you receive a proposal that interests you, quickly log on to your Smice-App or Smiceur space to position yourself.
- Your login corresponds to the e-mail address with which you registered.
- To retrieve your password, you have two options: from the web page or from your mobile application (by clicking on the "forgotten password" button).
Of course you can! You can cancel your visit directly from your Smice-App or Smiceur space.
We're counting on you to cancel, or let us know, as soon as possible. If you cancel early enough, we'll be able to reschedule your visit and reassign it to someone who's available.
In each briefing, you will be given the name of a Mission Manager. Don't hesitate to contact him/her 😉
Change the date of your visit directly on your Smice-App by selecting the date that suits you from among those proposed.
You can also contact the person in charge of your mission: their name and e-mail address are given on the first page of your visit briefing.
- Take a photo proving that the outlet is closed, and send it to the person in charge of your assignment: his or her name and e-mail address are given on the first page of your visit briefing.
- He/she will work with you to find a solution for the rest of the trip, and to arrange exceptional compensation for your trip.
- Refunds are automatically scheduled at the beginning of each week for visits validated for more than 45 days. Simply check that your bank details are up to date on your smiceur space to be reimbursed.
- Request payment of your winnings on your smiceur space to schedule the online delivery of your gift vouchers. They will be online on the Wedoogift platform within one or two months, depending on the date of your request.
- Each briefing reminds you of how our payment system works, so be sure to read it before your visit.
Feedback from our field experts
I love discovering different brands, giving my opinion and treating myself! I contribute to continuous improvement and in return I'm rewarded with a multi-brand gift voucher!
And if I'm forced to make a purchase, I'm quickly reimbursed. And all this thanks to a fully available and responsive team. Many thanks Smice! I'm already looking forward to the next mission, although the last one will be unforgettable! 😉