We adapt our mystery shopping expertise to your standards to build a typical visit scenario.
Rely on our mystery shoppers to help you measure compliance with your quality standards during visits to your retailers.
Evaluate the quality of the customer experience in your stores, both online and on-site.
Whether it's the clarity of signage, the availability of sales staff, or the quality of their discourse, identify areas for improvement identified by mystery shoppers.
Easily create dashboards based on the results of your mystery visits and internal audits.
Display all your results in the forms that suit you best: graphs, donuts, curves, images, tables,....and cross-reference your data with over 1000 possible combinations!
PDF reports showing overall mission score, as well as scores by sequence, job, theme, etc.
These PDF reports show the overall score for the mission, as well as scores by sequence, job, theme, etc.
It also includes all the answers to the questions, as well as the photos that were taken.
You get the full report for each visit, but we also make other, more specific report formats available:
Good to know : from the platform, you can ask us a question about the report as a whole or about a specific issue. The Smice team will get back to you within 24 hours.
What's more, all these visit reports have a "send to" link to disseminate the information to each stakeholder.
Every Monday morning you will receive an email containing the most important news of the past week.
Every Monday morning you will receive an email containing
the most important news of the past week:
It's up to you to decide what information you want to include in the email!
If any points of sale drop out, you'll be alerted immediately
Display all photos taken during audits on filtered and organized image walls.
Thanks to numerous filters, you can create your own walls of images based on a theme, a sequence, a region, a criterion... so you can easily visualize the good and less good practices on the subjects that interest you.
You can save your filters and name your lists, and also integrate these lists into your dashboards.
Create a multitude of saved tables by cross-referencing all your program parameters
Cross-reference your results in all directions to extract the gist and understand them easily.
Scenario scores by store, by sequence, sequences cross-referenced with themes, criteria, store groups...
We're not going to list all 1,000 combinations ;)
You can ask us a question about the report as a whole or about a specific issue.
That's why we've set up a way for you to ask us questions about an answer to your audit. Either we can answer directly, or we need to ask the smiceur who carried out your audit.
Either way, you'll get an answer, and if we're wrong, we'll change the answer (of course ; )).
Case studies
Samsung needs to constantly measure the quality of the sales pitch of its distribution network (Fnac, Darty, Boulanger, specialists...), and to compare the spontaneous recommendation rate of its sales staff towards its products, versus the competition.
