Mystery shopping to analyze your distribution quality

Rely on our mystery shopping experts to measure every strategic point in your distribution network.

We can help you assess the quality of your retailer's customer experience, or your brand's recommendation rate.
Smice Distribution
Measure compliance with your standards

Improve your knowledge of the field through mystery visits.

We adapt our mystery shopping expertise to your standards to build a typical visit scenario.
Rely on our mystery shoppers to help you measure compliance with your quality standards during visits to your retailers.

Philips
Customer experience : Distribution
Measure your customer experience

Identify the quality of the customer experience in your stores

Evaluate the quality of the customer experience in your stores, both online and on-site.
Whether it's the clarity of signage, the availability of sales staff, or the quality of their discourse, identify areas for improvement identified by mystery shoppers.

Thanks to the Smice App

Your employees can carry out tailor-made internal audits

Compliance Leisure Tourism

Self-assessments to involve your in your quality approach

Hygiene audits to constantly ensure that sales outlets are irreproachable

Seller: Smice

Checklists to ensure your outlet openings go smoothly! smoothly!

Example of functions

Customized dashboards

Easily create dashboards based on the results of your mystery visits and internal audits.

Customized dashboards

The Smice platform lets you design dashboards based on the results of your from your mystery visits and internal audits

Display all your results in the forms that suit you best: graphs, donuts, curves, images, tables,....and cross-reference your data with over 1000 possible combinations!

Detailed PDF reports

PDF reports showing overall mission score, as well as scores by sequence, job, theme, etc.

Detailed PDF reports

These PDF reports show the overall score for the mission, as well as scores by sequence, job, theme, etc.

It also includes all the answers to the questions, as well as the photos that were taken.

You get the full report for each visit, but we also make other, more specific report formats available:

  • The image report
  • Non-conformities report
  • Synthesis report


Good to know
: from the platform, you can ask us a question about the report as a whole or about a specific issue. The Smice team will get back to you within 24 hours.

What's more, all these visit reports have a "send to" link to disseminate the information to each stakeholder.

Customized alerts

Every Monday morning you will receive an email containing the most important news of the past week.

Customized alerts

Would you like a weekly follow-up of your surveys?

Every Monday morning you will receive an email containing
the most important news of the past week:

  • Overall visit score
  • Sales outlets that underperformed
  • Score by theme....


It's up to you to decide what information you want to include in the email!

If any points of sale drop out, you'll be alerted immediately

Picture walls

Display all photos taken during audits on filtered and organized image walls.

Images to help you understand at a glance!

Non-compliant shop windows, substandard toilets, perfectly made plates,....

Thanks to numerous filters, you can create your own walls of images based on a theme, a sequence, a region, a criterion... so you can easily visualize the good and less good practices on the subjects that interest you.

You can save your filters and name your lists, and also integrate these lists into your dashboards.

Cross-tabulation

Create a multitude of saved tables by cross-referencing all your program parameters

Over 1000 possible possible!

Recorded views with all the filters you need to understand your results!

Cross-reference your results in all directions to extract the gist and understand them easily.

Scenario scores by store, by sequence, sequences cross-referenced with themes, criteria, store groups...

We're not going to list all 1,000 combinations ;)

Questions to our smiceurs

You can ask us a question about the report as a whole or about a specific issue.

In doubt? Ask your question

Because to err is human, and at Smice we're human, we can make mistakes.

That's why we've set up a way for you to ask us questions about an answer to your audit. Either we can answer directly, or we need to ask the smiceur who carried out your audit.

Either way, you'll get an answer, and if we're wrong, we'll change the answer (of course ; )).

Case studies

Philips works on recommendation

Signify develops connected light bulbs that can be programmed and controlled using a mobile app. It's a wonderful technology, but it doesn't sell itself. Customers need to be "enlightened" by a salesperson. And the salesperson needs to know a thing or two...

Smice Distribution
1
Stores
1
Mystery visits/year
1
Waves of visits

Request a demo