Services
Smice, a partner at your side
We put our expertise at your disposal to help your teams achieve operational excellence.
Audit
We'll help you create your customized audit program
Our aim is to help you maintain optimum customer satisfaction by ensuring compliance with your standards.
The aim of compliance mystery shopping is to measure compliance with customer journey quality objectively and consistently, identifying your network's strengths and weaknesses.
Whether in franchises or branches, we help you ensure the consistency of the brand experience delivered across your entire network.
Ebook
Compliance mystery tour
What's it all about?
Analysis
We help you measure the quality of your customer experience
Our aim is to help you shed light on how your visitors feel about their experience, beyond any benchmark.
The challenge of the customer experience visit is to bring out the weak signals that customers don't always share with your field teams. It helps your service standards evolve to improve customer satisfaction.
These innovative visits will enable you to put words to the perception of your customer experience.
Our demanding mystery shoppers are there to help your quality standards evolve.
Customer feedback
Laurence Gégou
Retail Director
"After comparing Smice's offering to several other providers, Smice proved to be much more connected and modern with the necessary flexibility demanded by the retail sector while minimizing constraints and frustration as much as possible."
Follow-up
We help you track the evolution of your customer paths
Our aim is to help you assess the level of recommendation of your brand by the salespeople in your distribution network.
Mystery visits enable you to evaluate the sales pitch of the distributor's sales staff and to position yourself in relation to the competition at the same point of sale or across your entire distribution network.
We enable you to evaluate the use of your merchandising, the promotion of your new products and the orientation of sales staff towards your products.
Reactivity
Your first results in 48 hours
We consolidate feedback from the field in less than 48 hours, so you can keep an eye on your operational performance.
Quality mystery shoppers
A well-prepared visit for a quality result
Our mystery visits are carried out by carefully recruited mystery shoppers. Their reports are complete, qualified, relevant and of the highest quality.
Industry experts
Our business expertise at your service
We work with industry experts to offer recommendations tailored to your specific needs.
Innovative tools
Giving you the means to act
We provide you with specially designed reporting tools tailored to your needs. Identify your strengths and weaknesses at a glance.
