We can set up compliance visits to measure your teams' sales efficiency and compliance with your standards for visitor reception quality.
You can also carry out self-assessments of your teams using our internal audit solution.
Measure the desirability of your offer and how your customers feel when they visit your establishments.
Our mystery shoppers, who are demanding consumers, observe every aspect of their visit or stay.
They pay attention to every detail and identify areas for improvement. Their comprehensive verbatims, photos and arguments enable you to understand the weak signals that customers don't always pick up on.
Enrich your repository to meet your customers' expectations.
Easily create dashboards based on the results of your mystery visits and internal audits.
Display all your results in the forms that suit you best: graphs, donuts, curves, images, tables,....and cross-reference your data with over 1000 possible combinations!
PDF reports showing overall mission score, as well as scores by sequence, job, theme, etc.
These PDF reports show the overall score for the mission, as well as scores by sequence, job, theme, etc.
It also includes all the answers to the questions, as well as the photos that were taken.
You get the full report for each visit, but we also make other, more specific report formats available:
Good to know : from the platform, you can ask us a question about the report as a whole or about a specific issue. The Smice team will get back to you within 24 hours.
What's more, all these visit reports have a "send to" link to disseminate the information to each stakeholder.
Every Monday morning you will receive an email containing the most important news of the past week.
Every Monday morning you will receive an email containing
the most important news of the past week:
It's up to you to decide what information you want to include in the email!
If any points of sale drop out, you'll be alerted immediately
Display all photos taken during audits on filtered and organized image walls.
Thanks to numerous filters, you can create your own walls of images based on a theme, a sequence, a region, a criterion... so you can easily visualize the good and less good practices on the subjects that interest you.
You can save your filters and name your lists, and also integrate these lists into your dashboards.
Create a multitude of saved tables by cross-referencing all your program parameters
Cross-reference your results in all directions to extract the gist and understand them easily.
Scenario scores by store, by sequence, sequences cross-referenced with themes, criteria, store groups...
We're not going to list all 1,000 combinations ;)
You can ask us a question about the report as a whole or about a specific issue.
That's why we've set up a way for you to ask us questions about an answer to your audit. Either we can answer directly, or we need to ask the smiceur who carried out your audit.
Either way, you'll get an answer, and if we're wrong, we'll change the answer (of course ; )).
Case studies
Founded in 1938, SNCF plays a key role in the country's rail transport, providing both passenger and freight services. The SNCF manages the operation of many different types of trains, from regional trains (TER) to high-speed trains (TGV), intercity trains and commuter trains (Transilien), all of which Smice is fortunate to work with.
The SNCF's mission is to provide safe, reliable transport services accessible to all, but above all to ensure compliance with its standards of conformity, hygiene and service: this is where Smice comes in, with mystery visits to sales, stopovers and the technicenter. These visits check that quality standards are maintained at all levels of service, from stations to trains, including passenger reception. Thanks to these visits, SNCF can identify areas for improvement and implement the corrective measures needed to guarantee an optimal experience for its customers. Together, we have also introduced self-training with the APP for employees, as well as internal audits by employees via our application.
They carry out over 8,000 visits every year throughout France. Our community of mystery shoppers also has the opportunity to take spontaneous action in the event of disruptions during their personal journeys.
