Eric Cerceau

"What Smice does better than its competitors: results management, because we manage to justify our answers, which is crucial for the credibility of the project. The quality of the results obtained, thanks in particular to the precision of the comments and the richness of the smiceurs' verbatims".

Laurence Gégou

"After comparing Smice's offering to several other providers, Smice proved to be much more connected and modern with the necessary flexibility demanded by the retail sector while minimizing constraints and frustration as much as possible."

Maud Pageaux

"We needed to simplify the "compliance check" principle in resort. And thanks to the Smice solution, we were able to develop the Smice app and the consultation of results on the Smice+ platform according to our needs. We particularly appreciate the customizable dashboards which arrived more recently and which help us [...].

Richard Vaillant

"The mystery shopping carried out by Smice provides an objective view of the areas for improvement. This is the point of view of a third party that provides the necessary hindsight to identify non-conformities. When you're in operations on a daily basis, you don't see certain things."

Laurence Ternois

laurence ternois

"At the same time, we have found Smice and its management team to be adaptable and responsive in modifying our processes. They test all situations, including remote sales, and report and analyze what they have experienced, with a particular [...].

Claire Wolf

Claire wolf

Since I started working with Smice, I've been doing more and better for the same budget than with my previous provider.

Astrid Lelievre

astrid-lelievre-groupe-barriere

Smice's ability to listen and its innovative solutions have enabled us to take a fresh look at mystery shopping and, above all, to breathe new life into a long-standing tool for measuring the quality of our service businesses.

Sophie Arnoux

Sophie Arnoux

On a daily basis, Smice enables us to list, classify, prioritize, alert and share sensitive areas for improvement. And the team is very responsive and professional - a pleasure!

Grégory Come

Grégory Come

The Smice tools are easy to learn and use, making it easier for us to teach our managers and new recruits about the customer promise and the standards they need to know to deliver it. Smice enables us to ensure that we are always as close as possible to our customers' expectations.