Audit
Audit
at the heart of your customer experience
We put our expertise at your disposal to help your teams achieve operational excellence.
We help you audit the compliance of your standards
Our aim is to help you maintain optimum customer satisfaction by ensuring compliance with your standards.
The aim of compliance mystery shopping is to measure compliance with customer journey quality objectively and consistently, identifying your network's strengths and weaknesses.
Whether in franchises or branches, we help you ensure the consistency of the brand experience delivered across your entire network.
Customer experience
Cross channel
Online experience
We assess the quality of all the important stages in your customers' purchasing cycle.
Ease of use, possible breaks in the customer journey, chat efficiency and relevance, clarity of delivery information...
So many steps to take to optimize the online customer experience
In-store experience
We help you assess the quality of your in-store customer experience by identifying your strengths and weaknesses.
Do you maintain consistency between online and in-store visits?
Check the consistency of your cross-channel customer journey.
Telephone experience
The telephone is sometimes the 1st step in your customer experience and should not be neglected.
Do the welcome and customer experience match the quality expected by your brand?
Evaluate the quality of our mystery shoppers' answers.
Manage your audits
internally and over the long term
The application has been designed by our teams for your network managers, operational managers, sales force or service providers. Discover your best asset for internal audits and self-assessment.
3 audit modes
for one-off, regular or permanent assignments, depending on your needs
Electronic signature
to get audit reports signed
Photo upload
because a picture is worth 1,000 words
Self-completion of answers
to save time during data entry
Instant synchronization
with the reporting platform
Offline mode
to carry out audits without constraints...
3 audit modes
for one-off, regular or permanent assignments, depending on your needs
Electronic signature
to get audit reports signed
Photo upload
because a picture is worth 1,000 words
Self-completion of answers
to save time during data entry
Instant synchronization
with the reporting platform
Offline mode
to carry out audits without constraints...
Customer feedback
Sophie Arnoux
Franchisee Relations and Development Manager
On a daily basis, Smice enables us to list, classify, prioritize, alert and share sensitive areas for improvement. And the team is very responsive and professional - a pleasure!
A customized platform
The only platform of its kind on the market, developed in-house. The only one that adapts to your business. Scalable and easy to use.
Easily collect, centralize and consolidate the data provided by your employees.
Your teams collect relevant field data on a single, personalized platform
Your quality teams have access to all reports and audits.
In real time, they can make the right decisions at the right time.
Choose your plan
You will be charged for the plan after the admin approves your vendor account