Case studies
YOUR CUSTOMER EXPERIENCE IS OUR PRIORITY.
We approach mystery shopping from all angles: compliance, customer experience, recommendation, so that the perceived quality of your brand is in line with your standards and your customers' expectations.
SNCF
The program:
+ 8000 annual compliance measurements on all brands from the beginning to the end of the customer journey by Smiceurs.
+Spontaneous measurements by our community of 8,000 Smiceurs on disrupted situations during personal journeys.
+Self-training with APP for employees (standards and program)
+Internal audits by employees
Objectives:
Improve :
- staff visibility
- passenger information in normal or disrupted situations
- availability and a sense of service
- the digital side
- on-board comfort

Samsung tests its recommendation to check salespeople's speech
