A global solution
at your service in the field

Our solution adapts perfectly to the specifics of your business, to audit, analyze and monitor the quality of your customer experience.

Our business sectors

Identify the quality of your customer experience and your processes.

Evaluate your repository and the delight of your customer experience.

Measure the "last few yards" of your product's promotion and sales path.

Qualify the experience your customers have in your hotels.

Measure the desirability of your offer and how your customers feel during their stay.

Identify areas for improvement in your restaurants and franchises

Define the level of customer service on trains, buses and streetcars using mystery shopping as part of your route planning.

Customer feedback

Eric Cerceau

CEO of La Wroom Team

"What Smice does better than its competitors: results management, because we manage to justify our answers, which is crucial for the credibility of the project. The quality of the results obtained, thanks in particular to the precision of the comments and the richness of the smiceurs' verbatims".