A global solution
at your service in the field

Our solution adapts perfectly to the specifics of your business, to audit, analyze and monitor the quality of your customer experience.

Our business sectors

Identify the quality of your customer experience and your processes.

Evaluate your repository and the delight of your customer experience.

Measure the "last few yards" of your product's promotion and sales path.

Qualify the experience your customers have in your hotels.

Measure the desirability of your offer and how your customers feel during their stay.

Identify areas for improvement in your restaurants and franchises

Define the level of customer service on trains, buses and streetcars using mystery shopping as part of your route planning.

Customer feedback

Laurence Ternois

TGV Customer Experience Director

At the same time, we found Smice and its management team to be adaptable and attentive to
process changes.


Mystery Shopping's innovative service is delivered by Smice's delegated smicers. They test
all situations, including remote sales, and report and analyze what they have experienced, with a
particularity that we appreciate: the richness and diversity of the comments. "Doing, not doing" is not enough for us
, it's everything that will re-contextualize that can be interesting and is really brought up. Smicers
do it, and we appreciate it.

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