A global solution
at your service in the field
Our solution adapts perfectly to the specifics of your business, to audit, analyze and monitor the quality of your customer experience.
Our business sectors
Identify the quality of your customer experience and your processes.
Evaluate your repository and the delight of your customer experience.
Measure the "last few yards" of your product's promotion and sales path.
Qualify the experience your customers have in your hotels.
Measure the desirability of your offer and how your customers feel during their stay.
Identify areas for improvement in your restaurants and franchises
Define the level of customer service on trains, buses and streetcars using mystery shopping as part of your route planning.
Customer feedback
Astrid Lelievre
Quality Manager
Smice's ability to listen and its innovative solutions have enabled us to take a fresh look at mystery shopping and, above all, to breathe new life into a long-standing tool for measuring the quality of our service businesses.
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