Our expertise
Smice, a partner at your side
We put our expertise at your disposal to help your teams achieve operational excellence.
COMPLIANCE
We help you audit the compliance of your standards
Our aim is to help you maintain optimum customer satisfaction by ensuring compliance with your standards.
The aim of compliance mystery shopping is to measure compliance with customer journey quality objectively and consistently, identifying your network's strengths and weaknesses.
Whether in franchises or branches, we help you ensure the consistency of the brand experience delivered across your entire network.
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Compliance mystery tour
What's it all about?
Customer feedback
Claire Wolf
Training Manager
Since I started working with Smice, I've been doing more and better for the same budget than with my previous provider.
CUSTOMER EXPERIENCE
We help you measure the quality of your customer experience
Our aim is to help you shed light on how your visitors feel about their experience, beyond any benchmark.
The challenge of the customer experience visit is to bring out the weak signals that customers don't always share with your field teams. It helps your service standards evolve to improve customer satisfaction.
These innovative visits will enable you to put words to the perception of your customer experience.
Our demanding mystery shoppers are there to help your quality standards evolve.
Customer experience
Cross channel
Online experience
We assess the quality of all the important stages in your customers' purchasing cycle.
Ease of use, possible breaks in the customer journey, chat efficiency and relevance, clarity of delivery information...
So many steps to take to optimize the online customer experience
In-store experience
We help you assess the quality of your in-store customer experience by identifying your strengths and weaknesses.
Do you maintain consistency between online and in-store visits?
Check the consistency of your cross-channel customer journey.
Telephone experience
The telephone is sometimes the 1st step in your customer experience and should not be neglected.
Do the welcome and customer experience match the quality expected by your brand?Â
Evaluate the quality of our mystery shoppers' answers.
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The mystery tour of
What's it all about?
Recommendation
We help you evaluate your brand's recommendation
Our aim is to help you assess the level of recommendation of your brand by the salespeople in your distribution network.
Mystery visits enable you to evaluate the sales pitch of the distributor's sales staff and to position yourself in relation to the competition at the same point of sale or across your entire distribution network.
We enable you to evaluate the use of your merchandising, the promotion of your new products and the orientation of sales staff towards your products.
Case studies
Samsung tests its recommendation to check salespeople's speech
Samsung needs to constantly measure the quality of the sales pitch of its distribution network (Fnac, Darty, Boulanger, specialists...), and to compare the spontaneous recommendation rate of its sales staff towards its products, versus the competition.
Reactivity
Your first results in 48 hours
We consolidate feedback from the field in less than 48 hours, so you can keep an eye on your operational performance.
Quality mystery shoppers
A well-prepared visit for a quality resultÂ
Our mystery visits are carried out by carefully recruited mystery shoppers. Their reports are complete, qualified, relevant and of the highest quality.
Industry experts
Our business expertise at your service
We work with industry experts to offer recommendations tailored to your specific needs.
Innovative tools
Giving you the means to act
We provide you with specially designed reporting tools tailored to your needs. Identify your strengths and weaknesses at a glance.
Tell us about your project
