Analyze
Understand,
how to optimize your customer journey
As experts in customer relations, we've designed an online service, accessible by all your teams, to help you analyze and understand where you can improve your customer journeys.
Fully customizable to meet your specific program objectives
Our platform for designing audits and mystery visit campaigns
- Design of questionnaires, briefings, scenarios, proposals, alerts...
- Create customized dashboards to analyze results in real time
- Implementation of the action plan module to transform audits into corrective actions
Customized dashboards to see major trends at a glance.
Intelligent tables to find relevant information on a given perimeter.
Performance lists by criterion to find out where to implement action plans
Custom Dashboards
Custom Dashboards for easy editing and sharing
Create your own dashboards by adding widgets according to the scores you want to add and the shape you want.
Sharing with user groups or individual users
Custom widgets
Add your own widgets to build custom dashboards
Customer feedback
Laurence Gégou
Retail Director
"After comparing Smice's offering to several other providers, Smice proved to be much more connected and modern with the necessary flexibility demanded by the retail sector while minimizing constraints and frustration as much as possible."
Action plan
Creating action plans from smart lists
- Each time a criterion is non-compliant, the user can create a precise action plan.
- All action plans can be tracked from the platform, closed, ...
- Managers of measured entities receive an email when the action plan is completed.
Customer journey analysis
has never been easier
Choose your plan
You will be charged for the plan after the admin approves your vendor account