Features
More than 100 features dedicated to improving the customer experience
The Smice
solution to enhance your customer experience
We've designed a digital solution that will simplify the audit, analysis and improvement of your customer experience.
In the field for real-time feedback, with the Smice App, and via its online service for analysis and fine-tuning of results.
Create customizable dashboards
The Smice platform lets you easily design dashboards based on the results of your mystery visits and internal audits.
Display your results in a variety of ways: graphs, donuts, curves, tables, images, videos, etc.
Global score, evolution, comparison... visualize non-compliant criteria
Up to 3 photos, 1 comment, 1 audio file per reply
Because a picture is worth 1,000 words, each answer in your audit can be illustrated with 3 photos.
Photos can then be accessed from smart boards, and from the image wall, which lets you create lists of photos according to a multitude of parameters (criteria, regions, themes, score levels, scenarios, etc.).
3
photos
1
comment
1
audio file
Control the quality of your customer relations
over the long term
Pre-listed comments
Pre-listed comments allow you to justify any non-compliance by clicking on a selection of reasons.
This makes it possible to analyze the most common reasons for non-compliance across all visits, without having to analyze all the free comment fields one by one.
Preparing your audit
Numerous instructions are given to auditors so that they can carry out their audits in strict compliance with the specifications.
Upstream, to prepare for the audit, and when answering questions, to remind you of the scope of each criterion.
The reliability of the reports depends on all these preparatory steps before, just before the visit, and during question filling.
Ask a question
You can ask us a question about the report as a whole or about a specific issue.
The Smice team responds within 24 hours.
What's more, all these visit reports have a "send to" link to distribute the information to each stakeholder.
Customize audit questionnaires
Your customer journeys are scrupulously detailed and evaluated using very precise and perfectly framed questions to ensure perfect consistency of measurement.
Questions appear according to outlet type, scenario, type of listener, etc.
We can even make a question appear for a given period of time, during a promotional campaign for example, so that you don't have to create a new questionnaire (saving time and reliability).
All non-conformities are justified by open, pre-listed comments
Possibility of creating questions with conditional branches, so as not to display questions that the smiceur doesn't have to answer.
Smart panels
Create a multitude of saved tables by cross-referencing all your program parameters
A multitude of tables can be created: scores of sequences and themes by sales outlet, by scenario, cross-referencing of sequences with themes, details of criteria over a period, comparison between regions, podium of best and worst sales outlets...
No compromise
3 mystery visits for Compliance
1 mystery visit for Experience
Smice App Unlimited
Smice Platform Unlimited
Analysis of your developments
Sector comparison
Customer feedback
Sophie Arnoux
Franchisee Relations and Development Manager
On a daily basis, Smice enables us to list, classify, prioritize, alert and share sensitive areas for improvement. And the team is very responsive and professional - a pleasure!
