Smice solution
The solution Smice solution allows you toauditanalyze and monitor the quality of your experiencecontinuously and autonomously. autonomously.
Solutions Smice s'solutions companies that want to make theexperience experience heart of their strategy business
AUDIT
Auditing
to understand
Our aim is to help you shed light on how your visitors feel about their experience, beyond any benchmark.
The challenge of the customer experience visit is to bring out the weak signals that customers don't always share with your field teams. It helps your service standards evolve to improve customer satisfaction.
These innovative visits will enable you to put words to the perception of your customer experience.
Our demanding mystery shoppers are there to help your quality standards evolve.
Manage your entire customer journey with the Smice solution
Analyze
Analyze
to improve
Our aim is to help you shed light on how your visitors feel about their experience, beyond any benchmark.
The challenge of the customer experience visit is to bring out the weak signals that customers don't always share with your field teams. It helps your service standards evolve to improve customer satisfaction.
These innovative visits will enable you to put words to the perception of your customer experience.
Our demanding mystery shoppers are there to help your quality standards evolve.
continuous monitoring
Continuous monitoring
to perpetuate
Our aim is to help you assess the level of recommendation of your brand by the salespeople in your distribution network.
Mystery visits enable you to evaluate the sales pitch of the distributor's sales staff and to position yourself in relation to the competition at the same point of sale or across your entire distribution network.
We enable you to evaluate the use of your merchandising, the promotion of your new products and the orientation of sales staff towards your products.
Ready to optimize your customer experience?
Customer feedback
Maud Pageaux
Communication and digital projects specialist
"We needed to simplify the "compliance check" principle in resort. And thanks to the Smice solution, we were able to develop the Smice app and the consultation of results on the Smice+ platform according to our needs. We particularly appreciate the customizable dashboards that have arrived more recently and which help us to easily manage the reporting of non-conformities."
